*Prize Figure Box might not be 100% perfect*
Prize Figure doesn't have warranty service/replacement, as it is mass production, some defect or imperfection is expected*
|On what conditions can I request for a refund?|
|Refund is ONLY applicable to :|
i) When an item is in stock, but we are not able to fulfil the quantity preordered by the client.
ii) If an item received is broken, has a manufacturing defect or missing parts.
iii) Product cancellation by the manufactory
|If I would like to have a new replacement for the defect item and the supplier/distributor is resided outside of Malaysia, do I need to bear the shipping cost?|
|Yes, if the supplier/distributor is located outside of Malaysia. You would need to bear the return (both ways) shipping cost.|
|If I would like to have a new replacement for the defect item and the replacement is available within Malaysia, do I still need to bear the shipping cost?|
|Yes, you would need to bear the return (both ways) shipping cost even though the shipping is within Malaysia.|
|How long would a replacement take?|
|It depends on the replacement item availability from the supplier/distributor. It could be as fast as a few days to as late as a few months.|
Please contact us at [email protected] if you have any questions or doubts.